Refund Policy
Last updated: April 29, 2026
At computerservice.ng, we are committed to delivering high-quality computer and document-related services. This Refund Policy explains when refunds may or may not be issued.
1. General Policy
Due to the nature of our services (digital work, technical services, and time-based labor), all payments are generally non-refundable once service has started, except as stated below.
2. Eligible Refund Cases
You may qualify for a refund if:
We are unable to deliver the service you paid for
There is a verified error caused by our team
You were charged incorrectly (duplicate or excess payment)
In such cases, refunds will be processed after review and approval.
3. Non-Refundable Cases
Refunds will not be issued if:
Work has already commenced or been completed
You provided incorrect, incomplete, or misleading information
A submission or application is rejected by a third party (e.g., government agency, school, or organization)
Delays occur due to external systems, network issues, or third-party platforms
You change your mind after work has started
4. Cancellation Policy
- Orders can only be canceled before work begins
- Once work has started, cancellation is not allowed
- If canceled early, a partial refund may apply, minus any administrative costs
5. Laptop & Device Repair Services
- Diagnostic fees (if any) are non-refundable
- Once repair work has started or parts have been purchased, no refund will be issued
- If we are unable to fix the issue after payment for repair (excluding diagnostic), a partial refund may be considered
6. Refund Processing Time
3–7
Business days for approved refunds
Original payment method
or agreed alternative
7. Dispute Resolution
If you are not satisfied with a service:
- Contact us first to resolve the issue
- We may offer a revision, correction, or service redo instead of a refund where appropriate
8. Contact for Refund Requests
To request a refund, contact us and provide:
- Your name
- Service requested
- Proof of payment
- Reason for refund request
Phone / WhatsApp
+234 8035671112
We appreciate your business and are committed to ensuring your satisfaction. If you have any questions about this Refund Policy, please don't hesitate to contact us.